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Cars Com

Cars Com

www.cars.com
What is your customer experience with Cars Com?

Cars Com Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Cars Com has a 2.7 star rating from 8 reviews, with consumers mostly neutral and a 50% unfavorable / 25% positive split; reviewers value the website and product diversity and report high price levels.

Positive Feedback

Users praise the website and variety of listings and some report that individual customer service reps resolved issues; Cars Com reviews note the app is liked by some users.

Negative Feedback / Risk Areas

  • Frequent Cars Com customer complaints about unhelpful customer service and hard-to-reach support.
  • Inaccurate listing information and reported bait-and-switch by dealers.
  • App malfunctions, upload problems, and billing/contacting difficulties.

Key Takeaways for Future Customers

  • Compare dealer websites to listings to avoid price discrepancies.
  • Expect potential app limits; use the website for uploads.
  • Be prepared to persist with customer service for billing or listing fixes.
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Show reviews that mention
customer service customer service vehicle listing info web site inaccurate info luck fenkell
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allen b Pus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Could not get customer service to fix inaccurate info on my listing

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proper customer service training.any reasonably trained customer service rep could have simply changed a NO to a YES where the info was wrong.

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User's recommendation: use facebook marketplace

allen b Pus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inaccurate info on my listing by cars.com

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after seeing 40 hits on my listing,yet no contacts,i smelled a rat. found it.

the listing inaccurately indicated that my 2003 pathfinder was NOT a personal use vehicle.of course,this would lead potential buyers to think it had been used commercially,say,as a delivery vehicle.

this is untrue.we have owned this suv since 2003,and it has NEVER been used as a commercial vehicle.i called customer service(855-871-****).she was no help whatsoever.she kept trying to pawn me off on autocheck.i did not list through autocheck,i listed through cars.com. this was a simple fix,even for a c/s tech with limited intelligence.alas,it was to complicated for her.so,i took the suv off the listing.this was my first,and last foray with cars.com.and i can't wait to share this experience with friends and family.TEACH YOUR C/S REPS THEIR JOB!!!

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User's recommendation: choose facebook marketplace instead. excellent listing service!

Resolved
Kyonna Jsf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Difficult but finally resolved

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It took me two days of frustration to simply download pictures..The chat bot Otto was useless.

After calling the billing department the operator put me through to customer service..

That person discontinued the call.

Called billing dept and got the Chicago phone number.

That was to customer service and I finally got the best customer service operator who was patient,knowledgeable and solved the problem.

I think her name was Laura.

Promote her and put her in charge of your client help website and you business will grow.

Website is confusing..that's why you have a pissed off customer website.

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Alakai Ols

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lockout

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Updated by user Feb 01, 2025

Locked out They think its a scam Vin wrong eyes getting bad Ceŕabellium issue zi cant Wallk or write Disabled zHelp!

Original review Jan 25, 2025

Lock out no acces to Anything im NOT a spam

Why are they so meen im disabled eyes messed up ballance an speacjh

Scam?

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Vladimir Dav

Merchants Used auto is bait and switch. They advertise very low prices in various auto search engines like yours then when you go on their website same vehicles are $3,000 higher wi

They are busy and switch on their prices. Check your web site.

Then check theirs.

Youll see a $3,000 discrepancy. Higher at the dealer by $3,000 than on your web site.

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User's recommendation: Don’t shop Merchants.

Kendan Jvx

Philip sorel Desmond Smith tentwotwosevenseven

Handicap disabled voices mailbox one protections hello and thank you 248986**** may I drive one day later. In nearby m39 and fenkell Rd area.

I should have a handicap sticker for being a victim of domestic violence. July nineteen. 2024. 6:57 pm.

Friday. Thank you so very much

Judge management police

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Alex C Jub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to contact

Can't add a vehicle, tried email,chat and calling. No luck *** poor customer service ¿???¿???

mmmmm

M

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Diane S Dhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want to see 2012 hyundai

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I had went on site got pre-approve for nothing down and I went down there all lies they do false advertisement those pre approval lie I wasted my time for these people to embarrass,humiliate,and belittled me I am ready to sue these people my heart was hurting I don't have extra money to pay someone for gas to take me just so they can do this to me I feel someone is responsible for this humiliation.False advertisement all the way can we get decent respect like everyone else wants and needs.i feel BBB shall decide..don't believe these car dealers o down and talk to them some are respectful.g

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Diane S Dhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want to see 2012 hyundai

Not complaint need address to shop at rio Linda and Elkhorn

So I can see 2012 Hyundai this is Diane Salazar

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Preferred solution: The car

Anonymous
map-marker San Jose, California

Renee sd

Your person was very helpful and resolved the problem on your end. But I have to say that your "pissed Consumer Team" is a very misleading name and would mislead the general public as it gets out to the internet.

I certainly was NOT "pissed", just required a little assistance for a software glitch on your end. In any event thanks for helping me.

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User's recommendation: recommend

Omar Uve

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need contact with customer service

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I need the number off customer service or you u guys contact me Omar Lopez, 415 590 **** I need a contact with specific Costomer I sent the request, but I have answer from this specific customer and I need the contact him for preachers my car so I need to know where Im doing Braun, so please you guys contact me on my Lopez

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User's recommendation: Customer service 24 seven number to call

adam d Udn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sai Noi, Nonthaburi Province

Dealership

They are saying that I need to fill out another credit application after I already was approved by you

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Pros:
  • Love the app
Cons:
  • Dewlerships

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Seminole, Florida

Issues with app

Per representative at Cars.com the app is mal functioning and has been for for while with io real fix insight. App only allows one photo and you cannot edit it.

Need to use Internet and should not pay for app.

On the app our car does not show up unless you click on the exact price. The app is worthless.Beware

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User's recommendation: Beware of payingf or this service.

Volney Env

Asking about a Ram Promaster 2500 on your ad

I wanted to know if you have the Ram

Promaster 2500 high top. 42xxxxxmi.

@ 139 Mo. 2019. White??? Call me 612-806-****.

Trout1.cabin@***.com.

Please

Monday AN. IF YOU KNOW OF IT OR SOMETHING CLOSE TO IT

SHANNON CROSBY THANKS

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Timmy L Rti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because I got scammed by California.com because of you guys a I'm holding you responsible

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No complaints. My misunderstanding.

Sorry for the inconvenience. They have great resources and customer service. They stand by their word. I would recommend them to any one looking to buy a new or used car.

They have been honest and reliable in all they do and say.

Friendly and prompt dedication that is very much appreciated. Thank you

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Preferred solution: Deliver product or service ordered

User's recommendation: Yes they are what they say

Gloria S Tgc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You suck

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Unable to contact you

Kiss my gray ***

I hate your company

You are a bait and switch company, who appear to exploit people, and that's not a good practice

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Preferred solution: A used car low mileage and fuel economy

User's recommendation: DONT *** With your company

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